TRANSPORTATION
What is your transportation policy?
All orders can enjoy free delivery and return. Pay attention, please.
All orders are processed and shipped from Monday to Friday, except for Polish public holidays. The general order processing time is 1-3 days, and the transportation time takes 8-15 working days. Some remote areas may take longer to get.
How do I track my order?
Check according to the tracking information of the order.
Will my order be completed in a package?
In order to send the product as soon as possible, your order may be shipped by multiple times. However, you will only receive one confirmation email. For example, you may receive two tracking information and shipping emails.
ORDER
How to edit or cancel my online order?
You can cancel your order within 60 minutes after the order is submitted during normal working time. Please contact the online customer service to confirm the cancellation of the order. This cancellation option is offered as a courtesy and does not affect your statutory right of withdrawal under Polish and EU consumer law.
Customer Service Working Time:
Monday to Saturday: 9:00 am to 10:00 pm (Central European Time) Sunday: Rest
What Payment Method do you accept?
Visa Mastercard
How do I track my return?
Look for the "track your return" link in the email, or use the tracking number provided on the return label to track your return.